We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. There is a NO REFUND policy for orders showing delivered in our system. All packages are mailed insured which is our promise to get your ordered item to you. We recommend checking your email for updates to ensure you do not miss your package. We are not responsible for stolen packages showing a delivered status on tracking..
Pre-Order Nature: Pre-ordering a FlyBOSS Lifestyle Planner means reserving a planner before its official release date. By placing a pre-order, you acknowledge that the product is not yet available for immediate delivery, and you understand and accept the terms of our pre-order policy.
No Refunds: Once a pre-order is placed and payment is made, it is non-refundable. We have a strict no refund policy for pre-orders, regardless of the circumstances, including but not limited to changes in personal circumstances, change of mind, delays in product release, or dissatisfaction with the final product.
Product Release Dates: While we strive to provide accurate release dates for our products, unforeseen circumstances or production delays can sometimes occur. We will make our best efforts to notify you of any changes in the release date, but we cannot be held responsible for any inconveniences or delays beyond our control.
Product Availability: Pre-orders are subject to product availability. In the unlikely event that we are unable to fulfill your pre-order due to factors beyond our control, such as manufacturing issues or supply chain disruptions, we will notify you and provide alternatives, such as a replacement product or a refund in the form of store credit.
Communication: We will maintain open lines of communication and keep you informed about the progress of your pre-order. You may receive updates via email or other communication channels regarding the status of your pre-ordered FlyBOSS Lifestyle Planner.
Changes to Orders: Once a pre-order is placed, any changes to the order, such as product variants, shipping address, or personal details, may not be possible. We recommend reviewing your order carefully before submitting it.
Defective or Damaged Products: In the event that you receive a pre-ordered FlyBOSS Lifestyle Planner that is defective or damaged, please contact our customer support within a reasonable timeframe from the date of delivery. We will assess each case individually and provide a suitable resolution, which may include a replacement or repair of the defective/damaged product.
By placing a pre-order for a FlyBOSS Lifestyle Planner, you acknowledge that you have read, understood, and agreed to our no refund policy for pre-orders. If you have any questions or concerns, please reach out to our customer support team, and we will be happy to assist you.
Please note that this policy is specific to pre-orders and may differ from our refund policy for other products or purchases.